Case studies · IMI Hydronic Engineering
A virtual assistant manages supplier data in JD Edwards
Nobody handles the roughly 420 monthly requests by hand any more. A robot updates supplier data in JD Edwards and replies to requesters.
The starting point
The company handled around 420 requests a month by hand, at about 15 minutes each.
The solution
- The robot creates, updates, deactivates and reactivates supplier data in JD Edwards. It works from an Excel form (XLSM) that arrives via ServiceNow.
- It checks the form's version, accuracy and completeness, including SQL queries to the JD Edwards database.
- It prepares the data for the reply and updates the request status in ServiceNow.
- It sends the requester a reply that includes the supplier number from the Address Book application.
- After three failed attempts at any step, it alerts the operators.
The result
- Time saved and better data quality from day one.
- After the first process, the team went on to automate four more.
Working with the XELTO digital team was exemplary.
Translated from Czech
Piotr WoszczekERP Functional Lead for Data Management, IMI Hydronic Engineering
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